Privacy & Cookies

This Privacy Policy explains how Seonat LTD ("Seonat", "we", "us" or "our") collects, uses and protects your personal data when you visit seonat.co.uk or get in touch with us. We are committed to protecting your privacy and handling your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Seonat LTD is the "data controller" responsible for your personal data.

2. The information we collect

Information you provide to us

When you complete a contact or enquiry form, request a quote, or email us, we collect the details you choose to share — typically your name, email address, phone number (if provided), company or website, and anything you include in your message.

Information we collect automatically

When you browse our site, we use Google Analytics (deployed via Google Tag Manager) to collect technical information through cookies and similar technologies, such as your IP address, browser and device type, referring pages, and how you interact with our website — including when you submit an enquiry form. This only happens with your consent, which you control through our cookie banner — see the Cookies Policy for detail.

3. How we use your information

We use your personal data for the following purposes, each with a lawful basis under the UK GDPR:

• Responding to your enquiries and providing quotes — our legitimate interests, and taking steps at your request before entering a contract.
• Providing and managing our services (SEO, PPC and web design) — performance of a contract.
• Sending marketing communications where you have requested them or where otherwise permitted — consent or legitimate interests. You can opt out at any time.
• Understanding and improving our website through analytics — consent (via analytics cookies).
• Measuring and displaying advertising — consent (via advertising cookies).
• Meeting legal, accounting and regulatory obligations — compliance with a legal obligation.

4. Who we share your information with

We never sell your personal data. We share it only with trusted third parties who help us run our business and who act as our processors under contract, including:

• Website hosting and infrastructure providers;
• Email and customer-relationship (CRM) providers;
• Analytics providers (Google Analytics / Google Tag Manager, provided by Google), where you have consented;
• Advertising platforms, where you have consented;
• Professional advisers such as accountants and legal advisers, where necessary.

We may also disclose your information where we are required to do so by law, or to establish, exercise or defend our legal rights.

5. International transfers

Some of our providers may store or process data outside the UK. Where personal data is transferred internationally, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement (IDTA) or the UK Addendum to the EU Standard Contractual Clauses.

6. How long we keep your data

We keep personal data only for as long as necessary for the purposes set out above. Enquiry data is generally retained for up to 24 months after our last contact with you. If you become a client, we retain records for the duration of our relationship and for up to 6 years afterwards to meet legal and accounting requirements.

7. Your rights

Under UK data protection law you have the right to: access your data; request correction or erasure; restrict or object to processing; request data portability; and withdraw consent at any time. To exercise any of these rights, email jake@seonat.co.uk. We will respond within one month.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), though we'd appreciate the chance to address your concerns first.

8. How we protect your data

We use appropriate technical and organisational measures — including encryption in transit (SSL/TLS) and access controls — to protect your personal data against loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, but we take all reasonable steps to safeguard your information.

9. Third-party links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their own privacy policies.

10. Children's privacy

Our services are intended for businesses and are not directed at children under 16. We do not knowingly collect personal data from children.

11. Changes to this policy

We may update this policy from time to time. The "last updated" date at the top of this page shows when it was most recently revised.

12. Contact us

If you have any questions about this policy or how we handle your data, email jake@seonat.co.uk or write to us at the registered address above.